First, yes we can help — but there are literally hundreds of requests for free updates, changes, and even free websites each and every month! Wow! We wouldn't stay in business if we did all the freebies. We respect your organizations. We like what you do. We just can't do every freebie — It looks like we procrastinate, but in reality we are handling paying customers, and you still get frustrated because you don't get the work you want done.

What are the "rules" of freebies? First, paying customers always come first, and the freebie always comes last. If we give you an estimated date or time to do the work, and a paying customer contacts us, the freebie gets pushed back. Calling us repeatedly, emailing repeatedly won't move you up. It may cause us to withdraw our donation or freebie. — Don't worry, we will get to it, just not on your timetable.

Or if it's a website that's being discounted or donated because we are doing four or more websites for your organization — that discounted or donated website does not get the priority of the main account. It's considered a "freebie" and always gets the last priority.

Many people who request a freebie, discount, or donation don't realize they are creating their own frustration if they need prompt service and deadlines met. They are better off being a paying customer and getting the quality work they want on time.

See Charities We Support.

Sometimes what you are asking for doesn't sound like a big deal. But what if your project involves four (4) hours of work at $125 per hour? Are you going to pay the $500? That way you are helping your charity, and we'd be glad to do it. Are you still interested in having it done if you have to pay?

Other times people who ask are salaried. We know what that's like — it has upsides and downsides. One great perk is that you get paid regardless of what you did that day. But if we help you with your project, we don't get paid for that time. So is it worth $500 of your money, and our time, for us to spend a half day to look at it?

We recently had a non-profit member say, "I owe you lunch (or dinner) for this. I wish I was closer so I could thank you." The lightbulb went off in our heads. Absolutely, you can buy us lunch — virtually. Call us first to see if we can do what you want, and we'll let you know if it's worth Lunch or Dinner for two.