Frequently Asked Questions - E-mail Service We Provide



We no longer provide email accounts for new customers. You may wish to use GoDaddy or Google's Gmail as your email provider. GoDaddy has 24/7 support and can manage your e-mail and configuration concerns.


For our grandfathered customers, we make sure the POP3 email accounts are working through Horde Webmail by sending and receiving test email messages for each account. Configuring your personal computers and smart phones is your responsibility. We recommend that you retain a PC Specialist / Network Specialist to help, or use a company like Best Buy's Geek Squad to assist with local email configuration. The items below are for informational purposes only, and should not be a substitute for the expertise of your local PC Specialist / Network Specialist.

If you have done troubleshooting and are still having problems with e-mail, even though Horde Webmail is working on the server, then you may wish to use GoDaddy or Google's Gmail as your email provider. GoDaddy has 24/7 support and can manage your e-mail and configuration concerns.

Our goals is to provide you with the best in online marketing, which includes your website as part of the promotion and marketing mix. We do not need to host or manage your e-mail to provide the best in online marketing. — Thanks for understanding.

Dean Tripodes, MBA
Principal — Baywalk Marketing

E-mail service we provide for grandfathered customers under a Monthly Marketing subscription or hourly billing:

  • Creating POP 3 email accounts and aliases. Quantity limited for clients under a Monthly Marketing plan. If you need frequent changes to e-mail accounts, the ability to create or delete your own e-mail accounts, or need more than ten (10) e-mail accounts, then please consider using GoDaddy or Gmail's e-mail service.
  • Creating e-mail forwarding and vacation messages.
  • Setup Horde Webmail and configure Sent and Trash folders. Configure default viewing to be new mail displayed first.
  • Test Horde Webmail.
  • Let customer know that e-mail is ready for their use.

What mail server ports should we use?

  • POP3 Server (Incoming Messages) Non-Encrypted — 110 without authentication
  • SMTP Server (Outgoing Messages) Non-Encrypted — 25 without authentication
  • SMTP Server (Outgoing Messages) Non-Encrypted — 587 (alternate if there is trouble with port 25)
    If you have been using port 25 and never had an issue until now, try port 587 along with outbound authentication. Some clients got e-mail to send using port 587. Check the box that says outbound e-mail requires authentication. What is SMTP Authentication? See Wikipedia
  • To prevent unauthorized access to our servers, we also implement POP before SMTP. So after several minutes of inactivity in e-mail, you should check your email before sending it to validate your username and that it's really you sending email.

Source: arclab.com/en/amlc/list-of-smtp-and-pop3-servers-mailserver-list.html


Do you offer help desk support for PC's, Mac's, or smart phones?

No. We refer you to your local support person. If you don't have one, we suggest you contact your local Best Buy Geek Squad to see if they work best for you. Yelp or Angie's List may also offer recommendations.

Our principal had managed a computer help desk for four years before starting Baywalk Marketing in 1998. It is extremely expensive to offer the service properly, and in our experience, not cost effective or satisfying for the customer. CompUSA and Circuit City's Firedog help desk services failed to be profitable, and were not continued when the retail businesses closed down. We made a business decision in 1998 not to offer help desk service. See the FAQ on Are You Our Customer?.


[FAQ - E-mail Service We Provide]

What if I call or email you and say that e-mail isn't working?

We will first check the server to see if everything is running smoothly. Then we will check your site's e-mail, which will give us a report. If you ask us to, we can change the password of one of your e-mail accounts and verify that webmail is working.

If Horde Webmail is working, then e-mail on the server is working. If it is, then you likely have a problem on the device end (PC, Mac, or smart phone), and will need to contact your support person for assistance.


What if someone cannot e-mail me? Someone is trying to send an e-mail to me and they received this message bounced back to them:
451 qq trouble in home directory (#4.3.0) <email-address@some-domain.com>... Deferred: 451 qq trouble in home directory (#4.3.0) ... while talking to <email-address@some-domain.com>:

Our server's grey listing (see definition in the next paragraph) of e-mail may incorrectly be flagging the sending server as a spam source and was applying grey listing parameters to the inbound messages.

Grey listing is a method of defending e-mail users against spam. A server using grey listing will "temporarily reject" any email from a sender it does not recognize. If the mail is legitimate, the originating server will try again and the email is accepted. If the mail is from a spammer it will probably not be retried since a spammer goes through thousands of email addresses and cannot afford the time delay to retry. Let us know which domain you are sending to, and we can disable grey listing for that domain as we already have server-wide spam filtering in place.

This happens most frequently if we have upgraded your site to a newer server, and the newer server is not expecting e-mail from one of your senders. The first remedy is to deactivate grey listing, which unfortunately let's more spam through too. The second remedy is to add the sender to the server's white list. A white list is a list of email addresses or domains that the server gives approval to get through to e-mail boxes.

Source: md3v.com/plesk-grey-listing-problems


What if my e-mail cannot get through to the recipient?

See the FAQ on E-mail Does Not Go Through.


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