Frequently Asked Questions - E-mail Does Not Go Through



We no longer provide email accounts for new customers. You may wish to use GoDaddy or Google's Gmail as your email provider. GoDaddy has 24/7 support and can manage your e-mail and configuration concerns.


For our grandfathered customers, we make sure the POP3 email accounts are working through Horde Webmail by sending and receiving test email messages for each account. Configuring your personal computers and smart phones is your responsibility. We recommend that you retain a PC Specialist / Network Specialist to help, or use a company like Best Buy's Geek Squad to assist with local email configuration. The items below are for informational purposes only, and should not be a substitute for the expertise of your local PC Specialist / Network Specialist.

If you have done troubleshooting and are still having problems with e-mail, even though Horde Webmail is working on the server, then you may wish to use GoDaddy or Google's Gmail as your email provider. GoDaddy has 24/7 support and can manage your e-mail and configuration concerns.

Our goals is to provide you with the best in online marketing, which includes your website as part of the promotion and marketing mix. We do not need to host or manage your e-mail to provide the best in online marketing. — Thanks for understanding.

Dean Tripodes, MBA
Principal — Baywalk Marketing

Quick Links to sections below:


What e-mail service do you provide?

See the FAQ on E-mail Service We Provide.


What mail server ports should we use?

  • POP3 Server (Incoming Messages) Non-Encrypted — 110 without authentication
  • SMTP Server (Outgoing Messages) Non-Encrypted — 25 without authentication
  • SMTP Server (Outgoing Messages) Non-Encrypted — 587 (alternate if there is trouble with port 25)
    If you have been using port 25 and never had an issue until now, try port 587 along with outbound authentication. Some clients got e-mail to send using port 587. Check the box that says outbound e-mail requires authentication. What is SMTP Authentication? See Wikipedia
  • To prevent unauthorized access to our servers, we also implement POP before SMTP. So after several minutes of inactivity in e-mail, you should check your email before sending it to validate your username and that it's really you sending email.

Source: arclab.com/en/amlc/list-of-smtp-and-pop3-servers-mailserver-list.html


I just need to send someone e-mail. What is the quick work-around until our PC Specialist / Network Specialist figures this out?

Recommend that the recipient use a free Gmail e-mail account from Google. Gmail always seems to work, and let's e-mail through almost instantly. If possible, contact the other party by phone, and send a message to their Gmail account and they should be able to verify it works within moments.


[FAQ - E-mail Does Not Go Through]

What if they can't send me e-mail?

Then something is likely blocking their e-mail on their end. Unless you have requested and paid for a third-party spam filtering service, e-mail will go directly to your account. Recommend that the sender use a free Gmail e-mail account from Google. If possible, contact the other party by phone, and have them send a message from their Gmail account and you should be able to verify it works within moments.


What is a quick work around?

Create a new Gmail e-mail address or use an existing one, and setup forwarding to the intended recipient e-mail address:

  1. The original senders changes their address book entry for the recipient, and enter the new Gmail e-mail address. They send their e-mail messages to the new Gmail address.
  2. The Gmail acts as an intermediary e-mail address, which forwards to the intended destination e-mail that is having difficulty receiving messages from the sender. Gmail almost always gets through.


What are known issues?

  • If you have a new computer and e-mail is being configured for the first time, then your e-mail program might not be configured properly. Important: Keep your old computer and copy the e-mail settings from Outlook Express or previous versions of Outlook. Copy the working settings to the new Outlook or Thunderbird e-mail program settings. Do not remove the old computer until the new computer's e-mail has been working well for a satisfactory time period (i.e. 2 to 3 days).
  • If you have just switched web hosting to us, then your e-mail will likely need to be reconfigured. At the very least, you will have a new temporary password which you should change.
  • A recipient's e-mail inbox is full. See MAILBOX IS FULL ERROR (#5.2.2) below.
  • You are trying to send too large of an attachment(s). Even if your outgoing e-mail server will deliver the large attachment(s), there is no guarantee that the recipient's incoming e-mail server accepts large attachments. Please see the FAQ on Sending Big Files.
  • Improper forwarding causing an e-mail loop. i.e. Party A forwards to Party B, who forwards back to Party A.
  • A recipient's e-mail account has been closed or suspended. See 550 NO SUCH USER or 554 DELIVERY ERROR below.
  • America Online AOL limits the amount of emails you can store before it rejects them. According to eHow: The amount of mail an AOL mailbox can hold depends on the style of mailbox for the account. If the recipient is using the original style mailbox, the new mail folder holds 1,000 messages and the old mail folder holds up to 4,000.
  • Comcast was blocking legitimate e-mail from early 2012 through June 2102, reporting a CNAME lookup error. As of July 1, 2012, it is resolved.
  • Time Warner was blocking some legitimate email from early June 2013 through June 10, 2013. It is resolved.
  • United Online's Juno and Netzero services were blocking legitimate e-mail from 2011 through December 2013, reporting a CNAME lookup error. It was temporarily resolved before July 1, 2012. On September 6, 2012, we had reports of the same error coming up on Juno. Resolved again around January 2014.
  • Verizon is blocking some e-mails from March 2014. Open issue.

[FAQ - E-mail Does Not Go Through]

GENERAL ERROR MESSAGE
I sent an e-mail to someone and this message bounced back to me:
Hi. This is the qmail-send program at baywalk.net (or baywalk2.net or baywalk3.net).
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

The recipient's e-mail inbox service rejected the message. You may wish to contact the recipient by telephone or alternative known working e-mail address, and let them know about the problem. They can contact their service provider, or give you an alternative e-mail address. See the other items on this page to see if they apply.


Domain does not resolve
450 4.1.8 Domain of recipient does not resolve
Someone is trying to send an e-mail to me and they received this message bounced back to them:
450 4.1.8 Domain of recipient does not resolve <smtp-server.socal.rr.com>...

In June of 2013, Time Warner's roadrunner.com and rr.com had problems resolving the domain on one of our servers. Time Warner knows about their problem. E-mail and if you suspect a Time Warner problem.

This is their report back to us:

  • Road Runner Block Query Results For: [IP address]
  • Category Status
  • Current Road Runner Block Report for IP address: [IP address]
  • Date of Report: Tue Jun 4 11:27:07 UTC 2013
  • DNS Reverse (i.e., PTR record) Lookup: <mail.some-domain.com> showing it resolves now. Report from Time Warner's tool at security.rr.com
  • Return Path Reputation Network Blacklist : Not blocked by this list
  • Spamhaus (ZEN) : Not blocked by this list
  • Road Runner Blocklist : Not blocked by this list
  • FBL Enrollment : Not Enrolled in FBL
  • Road Runner Internal Name-Based Block : Not blocked by this list
  • Cloudmark Sender Intelligence : Not blocked by this list
  • No historical Road Runner Internal IP Address-Based block records for: [IP address]

Grey listing
451 qq trouble in home directory (#4.3.0)
Someone is trying to send an e-mail to me and they received this message bounced back to them:
451 qq trouble in home directory (#4.3.0) <email-address@some-domain.com>... Deferred: 451 qq trouble in home directory (#4.3.0) ... while talking to <email-address@some-domain.com>:

Our server's grey listing (see definition in the next paragraph) of e-mail may incorrectly be flagging the sending server as a spam source and was applying grey listing parameters to the inbound messages.

Grey listing is a method of defending e-mail users against spam. A server using grey listing will "temporarily reject" any email from a sender it does not recognize. If the mail is legitimate, the originating server will try again and the email is accepted. If the mail is from a spammer it will probably not be retried since a spammer goes through thousands of email addresses and cannot afford the time delay to retry. Let us know which domain you are sending to, and we can disable grey listing for that domain as we already have server-wide spam filtering in place.

This happens most frequently if we have upgraded your site to a newer server, and the newer server is not expecting e-mail from one of your senders. The first remedy is to deactivate grey listing, which unfortunately let's more spam through too. The second remedy is to add the sender to the server's white list. A white list is a list of email addresses or domains that the server gives approval to get through to e-mail boxes.

Source: md3v.com/plesk-grey-listing-problems


CNAME LOOKUP ERROR (#4.4.3)
I sent an e-mail to someone and this message bounced back to me:
CNAME lookup failed temporarily. (#4.4.3)
I'm not going to try again; this message has been in the queue too long.

Sorry, I wasn't able to establish an SMTP connection. (#4.4.1)
I'm not going to try again; this message has been in the queue too long.

From the Internet:
One possible problem could be that the recipient's DNS has misconfigured zone information for the specific domain so that the server would no longer respond to some requests (like incoming mail), but still handle all other requests correctly. Qmail may fail to deliver mail to any domain that does not answer ANY requests.

Source: serverfault.com/questions/189366/cname-lookup-failed-temporarily-4-4-3


550 NO SUCH USER
I sent an e-mail to someone and this message bounced back to me:
<email-address@some-domain.com>:
[IP address] does not like recipient.
Remote host said: 550 No such user - psmtp
Giving up on [IP address].

The recipient's e-mail address no longer exists. Contact the recipient by other means and find out their current e-mail address. Important: If you manage list servers, please manually unsubscribe this address from your lists.


Remote host said: 550 5.1.1 unknown or illegal alias: <email-address@some-domain.com>.
I sent an e-mail to someone and this message bounced back to me:
Hi. This is the qmail-send program at some-domain.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<email-address@some-domain.com>:
[IP address] does not like recipient.
Remote host said: 550 5.1.1 unknown or illegal alias: <email-address@some-domain.com>
Giving up on [IP address].

550 notices may indicate that the mailbox does not exist. The recipient may have closed the email account. It can also mean that the recipient's provider thought that your email had "spam-like" characteristics.


MAILBOX IS FULL ERROR (#5.2.2)
I sent an e-mail to someone and this message bounced back to me:
Hi. This is the qmail-send program at baywalk.net (or baywalk2.net or baywalk3.net).
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<email-address@some-domain.com>:
Recipient's mailbox is full, message returned to sender. (#5.2.2)

The recipient's e-mail address is full and no longer accepting new messages. Contact the recipient by other means and find out their current e-mail address. Important: If you manage list servers, please manually unsubscribe this address from your lists.


550 [IP address] does not like recipient. (#5.7.1 or #5.1.1)
I sent an e-mail to someone and this message bounced back to me:
[IP address] does not like recipient.
Remote host said: 550 5.7.1 <email-address@some-domain.com>: Relay access denied.
Giving up on [IP address].

[IP address] does not like recipient.
Remote host said: 550 5.1.1 <email-address@some-domain.com>: Recipient address rejected: some-domain.com
Giving up on [IP address].

From the Internet:
It is uncommon to reach a completely incorrect mail server when sending email to a domain, so if you receive this message, the problem is usually a misconfiguration error with the receiving domain. Another reason for receiving this error is the possibility that a domain you are emailing to has recently changed hosts, and while the change has taken place, the new domain record has not yet propagated fully. Your message reached the old hosting company which no longer accepts mail for the leaving domain. If you receive this error, try resending your message twenty-four hours later.

Source: www.penpublishing.com/support/emailerrors/understandingemailerrors/default.aspx


553 ALLOWED RCPTHOSTS ERROR (#5.7.1)
I sent an e-mail to someone and this message bounced back to me:
553 Sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)

From the Internet:
  1. The customer must read their email before sending email as a spam prevention measure. It is called "POP before SMTP", meaning the customer should read email before sending email. If you check your email first for incoming messages, the server will remember your address for some set time (approximately 15 minutes), and you will be able to send messages through it during that period without giving your username and password. The error message would appear after you have not checked your mail for some time, and you try to send messages. In this case, you should read your email before sending. This is done so spammers don't spoof your email address and send spam through the mail servers.
  2. The user may not have checked the "Use same settings as my incoming mail server" under the "Outgoing Server" tab. Reported for Outlook 2003.
  3. Change the Outgoing SMTP from 25 to 587. Default was 25, but 587 may work. Reported for Outlook 2007.

Sources:


554 DELIVERY ERROR (#102)
I sent an e-mail to someone and this message bounced back to me:
<email-address@some-domain.com>:
[IP address] failed after I sent the message.
Remote host said: 554 delivery error: dd Sorry your message to email-address@some-domain.com cannot be delivered. This account has been disabled or discontinued [#102]. - mta1120.mail.bf1.yahoo.com

The recipient's e-mail address no longer exists. Contact the recipient by other means and find out their current e-mail address. Important: If you manage list servers, please manually unsubscribe this address from your lists.


554 Service unavailable; Client host [mail.<email-hosting-domain>.com] blocked using Barracuda Reputation;
I sent an e-mail to someone and this message bounced back to me:
554 Service unavailable; Client host ... blocked

Spam block services may not decide to allow legitimate email get through. This is called false positives, meaning legitimate e-mail is marked as spam when it is not. It's like parental controls on America Online or other restrictive services. If they don't let it through, the recipient has to keep pushing them to let it through or use an alternative e-mail address. There is nothing we do on our end. Our "postman" sends the message. Your "postman" discards the mail.

Tell your recipient to contact his spam block service and to unblock 1) your domain, 2) the domain baywalk3.net, and 3) the IP address "66 [dot] 40 [dot] 38 [dot] 140". If this still doesn't work, have your recipient contact his spam block service again until they either 1) unblock the email from your domain, 2) ask for more information to allow them to unblock it.

A good work-around is to use your secondary or backup e-mail. If you don't have one, there are many good free choices including Gmail and Yahoo mail.



554 Mail server permanently rejected message (#5.3.0)
I sent an e-mail to someone and this message bounced back to me:
554 Mail server permanently rejected message (#5.3.0)

First, check and see if you received a subsequent e-mail bounce message like the following.

Delivery has failed to these recipients or distribution lists:

An error occurred while trying to deliver this message to the recipient's e-mail address. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message, or provide the following diagnostic text to your system administrator.

The following organization rejected your message: some-domain.com.

Diagnostic information for administrators: Generating server: bigfish.com

There is a known problem with blocked incoming e-mail from Microsoft Exchange servers.

Bigfish.com is a part of Microsoft Exchange service, which is a known problem because they use words in their mail server names that spammers use. So the server sees these words in the mail headers, and these get blocked by the server even before it gets to Spam Assassin's white list. These blocked words include:

dsl, pool, broadband, hsd dynamic, static, ppp, dyn-ip, dial-up

An example of e-mail headers with a sample offending word highlighed in red:

Received: from DH1XYZMHS007.bigfish.com (snatpool2.int.messaging.microsoft.com [98.31.43.38]) by mail24-ch2.bigfish.com (Postfix) with ESMTP id 9292E3800EA for ; Tue, 10 Jul 2012 20:11:47 +0000 (UTC)

Source: forum.parallels.com/showthread.php?t=258352

[FAQ - E-mail Does Not Go Through]

If it is not the Microsoft known error, then this is a permanent error stating that the remote mail server did not accept your e-mail and that your mail server should not try to send it again. Some possible causes may be that you mail server is on a blacklist or that the individual e-mail was spoofed (forged) and used to send out spam, and failed to get through the server's built in SpamAssassin.

A good work-around is to use your secondary or backup e-mail. If you don't have one, there are many good free choices including Gmail and Yahoo mail.


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